Returns

Once we receive your order, we will process your request for a refund or replacement, which is for the item only and does not include the original postage. No refund or replacement will be accepted if the item appears to have been damaged.

Products should not be damaged with all the tags and original packaging should remain intact and should be sent along with the products.

If the free return due to product defects If it is a user personal reason, users need to pay their own return fees.

We do not give a refund if you entered a wrong shipping address, please kindly understand that all orders are processed immediately and ship out the same day or few days after.

If your order is returned due to an insufficient address or the order had been held at your local postal office and you didn't claim the package at the end of given period, there will be a US$199.9 fee deducted from the refund to cover our cost of shipping and restocking the order. We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Reach us at service@ebikech.com with your order details, and we shall revert back to you at the earliest with the details of return/refund process. You will be responsible for paying for your own shipping costs for returning your item.

Refunds (if you are not completely satisfied with your order, you may refund within 30 days of receipt. All items must be in good condition.No refund or replacement will be accepted if the item appears to have been damaged.Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed,there will be a US$199.9 fee deducted from the refund to cover our cost of shipping and restocking the order.In addition to this, there is no other fee. A credit will automatically be applied to original method of payment, within seven days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your paypal company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@ebikech.com.We promise that we will return your money within 24 hours after receiving your package.It is expected to refund to your account within seven days.

Please contact our Customer service at to service@ebikech.com get the return address.Please provide the item photo order number and the shipping number when you contact

Return Warehouse Address:8190 Byron Rd，Whittier, CA， 90606