ORDER DELIVERY NOTICE

We ship within 24 hours after receiving your order

We are working extra hard to have your order delivered in a timely manner.

We appreciate your business and apologize for any inconvenience this may cause you.

United States: 7 -14 days
Australia: 10 - 14 days
United Kingdom: 7 - 14 days
Europe: 10 - 14 days
Hong Kong: 7- 14 days
Other: 10 - 14 days

INTERNATIONAL SHIPPING

Free Standard Shipping on all orders.

We ship with UPS, you can check the logistics information on the official website of UPS.

Our best sellers shipped within the USA,we ship from our warehouse in Whittier, California.ETA usually takes 7-14 days from the shipping date.Sometimes from our overseas locations including, Singapore,or Peru. We source from reliable vendors of the best quality from around the world.

International shipping takes 7–14 days to arrive, although UPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.

Supported payment method

At present, we accept PayPal, see the footer payment icon.

1. General
   Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
   
   2. Shipping Costs
   Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
   
   This price will be the final price for the shipping cost to the customer.
   
   3. Returns
   3.1 Return Due To Change Of Mind
   Ebikech will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
   
   Once returns are received and accepted, refunds will be processed to store paypal for a future purchase. We will notify you once this has been completed through email.
   
   Ebikech will refund the value of the goods returned but will NOT refund the value of any shipping paid.
   
   3.2 Warranty Returns
   Ebikech will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
   
   Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
   
   Upon return receipt of items for a warranty claim, you can expect ebikech to process your warranty claim within 14 days.
   
   Once the warranty claim is confirmed, you will receive the choice of:
   (a) refund to your payment method
   (b) a refund in-store paypal
   (c) a replacement item sent to you (if stock is available)
   
   4. Delivery Terms
   4.1 Transit Time in US
   In general, domestic shipments are in transit for 7 - 14 days
   
   4.2 Transit time Outside of US
   Generally, orders shipped internationally are in transit for 10 - 14days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
   
   4.3 Dispatch Time
   Orders are usually dispatched within 1 business days of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
   
   4.4 Change Of Delivery Address
   For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
   
   4.5 P.O. Box Shipping
   Ebiekch will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
   
   4.6 Military Address Shipping
   We are able to ship to military addresses using UPS. We are unable to offer this service using courier services.
   
   4.7 Items Out Of Stock
   If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
   
   4.8 Delivery Time Exceeded
   If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
   
   5. Tracking Notifications
   Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
   
   6. Parcels Damaged In Transit
   If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
   
   7. Duties & Taxes
   7.1 Sales Tax
   Sales tax has already been applied to the price of the goods as displayed on the website.
   
   7.2 Import Duties & Taxes
   Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country.
   Ebiekch encourages you to be aware of these potential costs before placing an order with us.
   
   If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Ebiekch at the customers the expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
   
   8. Cancellations
   If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
   
   9. Insurance
   Parcels are insured for loss and damage up to the value as stated by the courier.
   
   9.1 Process for parcel damaged in-transit
   We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
   
   9.2 Process for parcel lost in transit
   We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
   
   10. Customer service
   For all customer service inquiries, please email us at service@ebikech.com